RETURNS & EXCHANGES

 

The Rock Box  Online Boutique is here to offer you a 24/7 fun stress free shopping experience!  We hope you love your purchase but know that mistakes can be made when shopping online when you cannot try on the garment before buying it.  If you are unhappy with your purchase we can offer you a shop credit, unfortunately we cannot offer you a refund if you simply change your mind.  Refunds are only offered in case of manufacturing faults (see below).  

Please take care when trying on your new garment for the first time.  You should always remove your makeup and jewelry and be unperfumed before trying on..watch out for self tanner as well.  We will only exchange or issue you a store credit if the garment is returned in it's original clean condition..unmarked, unworn, unwashed.

Please note:  All SALE items and ACCESSORIES are FINAL SALE.. no exchanges, credits or refunds.

 RETURNS and EXCHANGES...

  • Step 1 :  Contact us within 24 hours of receiving the goods by email or phone
  • Step 2 :  We will issue you a Returns Authorization Number
  • Step 3 : Box up your return/exchange in it's original packaging along with the receipt.  Items must be       UNWORN with Original Tags attached.  Customers are responsible for the cost of postage to return items back to The Rock Box.  We must receive the item back to us within 7 days of you first receiving it.  Please use a track and trace shipping method, we will not be responsible for any items damaged or lost in transit.

  • Step 4 : Address the package to : 

The Rock Box

244 Hardy Street

Morrison Square

NELSON 7010  New Zealand

  • Step 5 : When the package is received we will assess the garment and send you an email confirmation within 3 working days, not including weekends or holidays.

 

SHOP CREDIT...

Due to the popularity of some items we cannot always guarantee that exchanges will be possible as sizes may sell out quickly.  If this is the case you'll be issued with a store credit to be used on the The Rock Box website and be notified via email.

 

FAULTY ITEMS...

The Rock Box team does a thorough inspection of all goods before being shipped to our customers to ensure they are free of any faults.  Any item that is returned as faulty will be inspected and a decision will be made as to whether it's a manufacturing fault or normal wear and tear.  

If it is deemed to be a manufacturing fault we will meet our requirements under the NZ Consumer Guarantees Act.  A full refund will be issued if the item cannot be repaired or replaced first.

Thank you for shopping with us and we hope you enjoy your purchase !

 Deane & Jennifer