The Rock Box is here to offer you a 24/7 fun stress free shopping experience! We hope you love your purchase but know that mistakes can be made when shopping online when you cannot try on the garment before buying it. If you are unhappy with your purchase we can offer you a shop credit, unfortunately we cannot offer you a refund if you simply change your mind. Refunds are only offered in case of manufacturing faults (see below).
Please take care when trying on your new garment for the first time. You should always remove your makeup and jewelry and be unperfumed before trying on..watch out for self tanner as well. We will only exchange or issue you a store credit if the garment is returned in it's original clean condition..unmarked, unworn, unwashed.
Please note: All SALE items and ACCESSORIES are FINAL SALE.. no exchanges, credits or refunds.
CANCELLING an ORDER...
If for any reason you need to cancel an order placed on our website please call us immediately 03 539 4314. Once an item is shipped you must follow returns and exchanges below. For PRE ORDERS .. due to the short and quick pre order process you have 24 hours to call us and cancel a pre order you have made.
RETURNS and EXCHANGES...
- Step 1 : Contact us within 24 hours of receiving the goods by email or phone
- Step 2 : We will issue you a Returns Authorization Number
Step 3 : Box up your return/exchange in it's original packaging along with the receipt. Items must be UNWORN with Original Tags attached. Customers are responsible for the cost of postage to return items back to The Rock Box. We must receive the item back to us within 7 days of you first receiving it. Please use a track and trace shipping method, we will not be responsible for any items damaged or lost in transit.
- Step 4 : Address the package to :
The Rock Box
244 Hardy Street
NELSON 7010 New Zealand
Step 5 : When the package is received we will assess the garment and send you an email confirmation within 3 working days, not including weekends or holidays.
Due to the popularity of some items we cannot always guarantee that exchanges will be possible as sizes may sell out quickly. If this is the case you'll be issued with a store credit to be used on the The Rock Box website and be notified via email.
The Rock Box team does a thorough inspection of all goods before being shipped to our customers to ensure they are free of any faults. Any item that is returned as faulty will be inspected and a decision will be made as to whether it's a manufacturing fault or normal wear and tear.
If it is deemed to be a manufacturing fault we will meet our requirements under the NZ Consumer Guarantees Act. A full refund will be issued if the item cannot be repaired or replaced first.
Thank you for shopping with us and we hope you enjoy your purchase !
Goods are deemed faulty if they have been damaged in transit, or where a manufacturing fault occurs within 3 months of purchase. Goods will be returned by The Rock box Store to the relevant manufacturer. Please note that items that have been damaged as a result of wear & tear are not considered to be faulty, and this will be at The Rock Box Store and the manufacturers discretion.
Where possible, we will offer to repair faulty items. If you would like an exchange of your item, please be aware that we can only replace it for the same product in the same size, subject to availability. A full refund will be issued if the item cannot be repaired or replaced.
STORE RETURN SHIPPING
Return shipping must be prepaid with traceable method to ensure safe and documented delivery. THE ROCK BOX Store takes no responsibility for missing incoming deliveries. Return shipping charges are not refundable.
THE ROCK BOX Store will reimburse the original shipping charges for return of goods that have been deemed faulty.
* STORE SHIPPING AND DELIVERY INFORMATION *
All orders are shipped using tracked courier packages. Your signature will be requested upon delivery.
Orders placed on a weekend day, will be processed within 24-48 hours of the next business day.
Please ensure your delivery details are correct as we are unable to re-direct packages once your order has been dispatched.
If you refuse a shipment from The Rock Box Store you must pay for the original shipping charges, and the cost of returning the package to THE ROCK BOX Store. This amount will be deducted from your refund.Please note, we do not ship to PO Boxes.
STORE SHIPPING CHARGES
New Zealand wide we ship using Post Haste Track and Trace courier services.
$5 Standard Delivery (Business & Residential) 1-3 Business Days during normal periods of operation.
$6 Rural Delivery 3-5 Business Days (could be a bit longer depending on your area and local driver schedule). Post Haste will pass your package off to your local rural delivery driver for delivery.
FREE Pick up in our Nelson Store .. Nelson Locals or if you're in Nelson visiting and want to pick up your online order just click the box where it says NELSON Pick Up In Store. You'll be charged $6 on your order but will be refunded for it once you pick up your order in store.
STORE SHIPPING TIME
Delivery for orders placed by 10:00 A.M. Monday - Friday AEST (For in-stock items only) are shipped within 24-48 hours.
Shipping time to NZ is 2-5 business days. Please allow 1-2 additional days for locations outside of metropolitan areas.
Any delivery date or time specified by us is a best estimate only and The Rock Box LTD will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery.
Orders will be delivered between Monday - Friday 9am - 5pm. Please note deliveries are not made on weekends.Orders are subject to availability.
OWNERSHIP AND RISK
Ownership and risk of damage in the goods passes to you upon delivery at your specified delivery address. Goods depart the The Rock Box Store premise deemed in perfect saleable condition.
STORE SALE DELIVERY DELAYS
Please note during sale periods, orders may be subject to delay, so please allow minimum 5-10 business days for delivery.
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdrawing your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at null or mailing us at:
The Rock Box, 244 Hardy Street, NELSON 7010
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Our store may use Google Analytics to help us learn about who visits our site and what pages are being looked at.
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 - COOKIES
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where
SECTION 8 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at null or by mail at
The Rock Box
244 Hardy Street, NELSON 7010
FOR ALL EBOUTIQUE QUERIES
Shop hours: 9am-5:30pm Mon-Fri